Your Questions

How confidential are my sessions?
We respect the privacy of all clients and adhere to the professional and ethical standards set out by the Ontario College of Social Workers and Social Service Workers (OCSWSSW). Personal information that has been provided to Turning Point Counselling will be secured with the utmost of confidence and all records will be stored in compliance with the Personal Health Information Protection Act, Ontario (PHIPA).
Do you accept insurance?
Before your first appointment, you may want to check with your insurance company or Human Resource Department about any deductible amount that exists and what the terms and limits are for your extended health benefits regarding counselling. More specifically, you should ensure that Registered Social Workers are covered under your plan. We will provide official receipts for you to submit to your insurance company following each session. You are also able to use your receipt for your personal medical deduction on your income tax.
What are your fees?
Fees will be established at the first session and payment is to be made at the conclusion of each session. A receipt will be provided for you to submit to your insurance company or to use on your personal income tax. Methods of payment to be accepted are: cash, credit card (MasterCard or Visa), cheque, or e-transfer. Each therapist at Turning Point Counselling Collingwood determines his/her own fee. This ranges from $100 to $150.
What happens if I have to cancel my appointment?
It is required that 24 hours notice of cancelled appointments be given. Cancellations without 24 hour notice will be charged at full price. If we are able to fill your appointment time with less than 24 hours notice, you will not be charged for the session.

Would you like to talk with us further?

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If you have any concerns or comments about the delivery of our services, please contact Geoff or Catherine at our respective confidential emails:
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